In April we asked a number of our more senior customers to tell us about the main challenges that they and their businesses faced in 2022. Three challenges dominated the results.
Read More
During the current coronavirus crisis, connecting with your customers has never been more important
Read More
Improving customer experience is a big priority for manufacturers - and we can help, by providing the customer feedback you need to take action with confidence
Read More
Customer feedback highlights common themes across sectors. And it’s clear that just getting the basics right is no longer enough to succeed
Read More
How we helped one client to take positive action to improve service levels in their call centre, leading to improved customer relations.
Read More
We helped a leading packaging business with a £1 billion turnover to deliver a double-digit improvement in their customer rating.
Read More
Want to build a customer-centric culture in your business? It’s all about getting direct, honest and regular feedback.
Read More
Want to find out what really matters to your customers? We believe it’s all about asking the right questions.
Read More